z baje Terms and Conditions
Please read these terms and conditions in full before you start using the z baje platform. By registering an account or using the service, you are considered to have accepted these terms.
Important: These terms and conditions may change at any time. Continued use of the service after any change is considered acceptance of the updated terms.
Table of Contents
- General Terms
- Eligibility and Account Registration
- Account Security and Verification
- Deposits and Withdrawals
- Bonuses and Promotions
- Betting and Gaming Rules
- Prohibited Activities
- Responsible Gaming
- Privacy and Data Protection
- Service Termination and Account Suspension
- Limitation of Liability
- Contact and Complaints
General Terms
These terms and conditions ("Terms") govern the use of the z baje platform and all its services. By visiting the z baje website, creating an account, or using any service, the user is considered to have fully accepted these Terms. If any user does not agree with these Terms, they are requested to refrain from using the service.
z baje reserves the right to change these Terms at any time without prior notice. If the user continues to use the service after updated Terms are published, they are automatically considered to have accepted the new Terms. It is therefore recommended to visit this page regularly.
Eligibility and Account Registration
To use z baje services, users must meet the following eligibility requirements:
- The user must be at least 21 years of age. Use of this platform by minors is strictly prohibited.
- The user must create an account in their own name and for their own use — opening an account on behalf of another person or a third party is not permitted.
- Each person may hold only one account. Creating multiple accounts is strictly prohibited.
- All information provided at the time of registration must be accurate, complete and up to date.
- The user must comply with z baje's privacy policy and responsible gaming policy.
At the time of account registration, the user must provide their correct name, email address, mobile number and date of birth. z baje reserves the right to cancel accounts registered with false information and forfeit any deposited funds.
Account Security and Verification
The responsibility for keeping the user's account secure lies entirely with the user. Login credentials (username and password) must be kept confidential and must not be shared with any third party.
Identity Verification Process
z baje reserves the right to verify a user's identity at any time in the interest of security and fair operation. The following documents may be requested for verification:
- Copy of National ID (NID) or passport
- Proof of current address (utility bill or bank statement)
- Proof of ownership of the payment method (bKash, Nagad or Rocket account statement)
- A selfie or photo of the user, if required
No transaction will be completed without OTP verification. If suspicious activity is detected on a user's account, z baje reserves the right to temporarily suspend the account until the investigation is complete.
Deposits and Withdrawals
All financial transactions on z baje are conducted in Bangladeshi Taka (৳). The approved payment methods for deposits and withdrawals are bKash, Nagad and Rocket.
Deposit Rules
- The minimum deposit amount is ৳500. No deposit below this amount will be accepted.
- Deposits must be made only from a mobile banking account registered in the user's own name.
- Depositing through a third party is strictly prohibited and such transactions may be cancelled and refunded.
- Deposits are usually credited to the account instantly. If there is a delay, please contact us via live chat.
Withdrawal Rules
- The minimum withdrawal amount is ৳500.
- Withdrawals can only be made to a bKash, Nagad or Rocket account registered in the user's own name.
- Withdrawal processing generally takes between 5 and 30 minutes.
- Withdrawal requests may be held until verification is complete.
- The bonus portion of a balance cannot be withdrawn until the wagering requirements for any active bonus on the account have been met.
z baje may request additional verification for suspicious transactions and reserves the right to place such transactions on hold if necessary.
Bonuses and Promotions
z baje offers various bonuses and promotions. Each offer has its own specific terms which must be read before claiming. The general bonus terms are outlined below:
Welcome Bonus
A 100% bonus is available on the first deposit, up to ৳10,000. The wagering requirement for this bonus is 10 times the bonus amount. Example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000 and a wagering requirement of ৳1,000 × 10 = ৳10,000.
- A bonus can only be claimed once per account, unless the promotion terms state otherwise.
- If a withdrawal is made before the wagering requirements of a bonus are met, the bonus will be cancelled.
- To receive a bonus, the user must deposit a minimum of ৳500 from a verified account.
- z baje reserves the right to modify or cancel any bonus offer.
- If bonuses are claimed through multiple accounts or by fraudulent means, all bonuses will be forfeited.
- A bonus is never cash — winnings earned from a bonus cannot be withdrawn before the wagering requirements are met.
Betting and Gaming Rules
Sports betting, casino games, live casino and other gaming services are available on the z baje platform. Each game or betting category has its own specific rules, which are displayed in the relevant interface.
General Gaming Rules
- Once a bet is finalised, it cannot be changed.
- Any abnormal result caused by a technical error will be considered void and the bet amount will be refunded.
- Placing bets from multiple accounts on the same event, or attempting to influence results through manipulation, will result in account cancellation.
- z baje's decision is final in determining game outcomes.
Special Sports Betting Rules
- A bet cannot be cancelled after an event has started.
- z baje is not responsible for any loss caused by an internet connection failure during live betting.
- For cancelled or postponed events, the bet amount will be refunded.
- If one selection in a multi-bet is cancelled, the odds for that selection will be counted as 1.00.
Prohibited Activities
The following activities are strictly prohibited on the z baje platform. Violating these rules will result in permanent account closure and forfeiture of all associated funds:
- Creating multiple accounts or using another person's account.
- Bonus fraud — using multiple identities to claim bonus benefits.
- Exploiting any bug or error in the platform's software and failing to report it.
- Placing bets or playing games using bots, automated software or artificial intelligence.
- Using the platform for money laundering.
- Threatening, harassing or defrauding other users.
- Attempting to verify an account using a false identity or forged documents.
- Conducting transactions using funds from a third party.
Responsible Gaming
z baje believes that gambling should be a form of entertainment, not a solution to financial problems. The platform has a number of measures in place to ensure responsible gaming. For more details, please read our Responsible Gaming Policy.
- Users can set their own daily, weekly or monthly deposit limits.
- The option to temporarily close your account for a set period is available if needed.
- A permanent self-exclusion option is available.
- It is the responsibility of parents and guardians to ensure that minors do not use the service.
If you have any problem related to gambling, contact the z baje support team immediately. If anyone under 21 has accidentally created an account, they are requested to report it immediately.
Privacy and Data Protection
How z baje collects, stores and uses users' personal information is explained in detail in our Privacy Policy. The key points are briefly outlined below:
- z baje uses user information only for operating the service, verifying identity and meeting legal obligations.
- Personal information is not sold to third parties without the user's consent.
- The platform uses SSL encryption to keep all financial information secure.
- Users have the right to view, correct and, in certain circumstances, request deletion of their own information.
- Details on cookie usage can be found in the privacy policy.
Service Termination and Account Suspension
z baje reserves the right to temporarily or permanently suspend any user's account without notice in the following circumstances:
- Violation of any part of these Terms.
- Providing false information or failing to complete identity verification.
- Detection of suspicious or fraudulent activity.
- The account remaining inactive for an extended period.
- Due to legal or regulatory obligations.
If a verified genuine balance remains after an account is closed, z baje may decide to return it after the investigation is complete. However, if fraud is proven, the entire balance will be forfeited.
If a user wishes to close their account themselves, they can inform the support team via live chat or email.
Limitation of Liability
z baje bears no responsibility in the following cases:
- Any loss caused by an internet connection failure or device malfunction.
- Issues caused by errors from third-party software or payment providers.
- Losses caused by the user's own negligence or failure to follow the terms and conditions.
- Temporary service interruptions due to unexpected technical problems.
- If the user's login credentials fall into the hands of a third party.
Contact & Complaints
You can use the following channels to contact z baje about anything. For answers to common questions and detailed information, you can also visit our Frequently Asked Questions (FAQ) page.
Support Channels
- Live Chat: Support is available in Bengali and English 24 hours a day, 7 days a week.
- Email: [email protected] — Replies are generally sent promptly on working days.
Complaints Process
If you have a complaint, first contact the support team via live chat or email. To process your complaint properly, please include your account number, the date of the transaction, and a detailed description of the issue. z baje will try to resolve the problem as quickly as possible.
Terms & Conditions Acceptance
By using any service of z baje, you automatically confirm that you have fully read, understood, and agreed to these terms and conditions. If you have any questions about these terms, please contact us before you start using the service.